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Contact

Get in touch with Kilitkutu

For pre-sales questions, technical support requests and business partnership applications, you can reach us by phone, by email or through the form below.

Head office

Hacı Abdi Mah. Sofa Sk. No:40/7 Battalgazi / Malatya, Türkiye

Phone

Sales and support: +90 (422) 333 01 12

Email

Information: [email protected]
Support: [email protected]

Working hours

Technical support: 24/7
Accounting and sales: Weekdays 09:00–18:00

Write to us

Fill in the form and the relevant team will get back to you by email or phone.

For software or mobile app projects, you can use the detailed project form.
Questions and answers

Frequently asked questions

We have answered the most common questions here. If you cannot find the answer you are looking for, you can write to our team directly.

Write to us
How can I make a payment?
You can pay by bank transfer (EFT or wire transfer) to the accounts listed on our Bank Accounts page. Write your invoice number or company name in the description and email us the receipt after payment so that your payment can be matched faster.
When can I reach your technical support team?
You can reach our technical support team 24 hours a day, 7 days a week. Our accounting and sales departments work on weekdays between 09:00 and 18:00.
Do you provide SSL certificates?
Yes. Kilitkutu is an official reseller of the SSL certificate authority Sectigo. We can work with you to determine the right certificate for your website.
Which control panels and platforms do you work with?
For hosting services, we use the cPanel, Plesk and DirectAdmin control panels together with CloudLinux and LiteSpeed. Our virtual servers run on VMware virtualization infrastructure. The list of our solution partners is on the Our Solution Partners page.
Where should I start with my software or mobile app project?
Simply describe your idea in a few sentences using the project form. Our team will contact you, clarify the scope in a free initial meeting and send you a written proposal.
What are your refund terms?
For web hosting services, you can request a refund within 15 days of the purchase date. Services such as domain names, SSL certificates and licenses are not eligible for refunds. Details are provided in our Refund and Cancellation Policy.
How can I become a Kilitkutu business partner?
You can submit your application by selecting "Reseller / business partnership application" as the subject in the form on this page; our team will contact you. If you only plan to sell hosting, you can start right away with our reseller hosting packages. To sell domain names, SSL certificates and servers under your own brand as well, see the Reseller Program page, and for our current business partners, see the Our Business Partners page.
Location

Our head office

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Urgent technical support

For urgent technical requests, you can call our support line or send an email to our support address. Technical support is available 24/7.

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